Phonak Instructions

It can take a bit of time to get used to hearing aids, technology can feel a bit daunting initially. Don’t worry, given a bit of time and practice you will soon become an old hand at using them with the help of the videos below.

If you have any questions or concerns you can always contact us.

How to fit your Phonak Audéo hearing aid

It’s important that your hearing aid is fitting properly in your ear. If it isn’t it may fall out, start making a whistle sound and affect the sound quality. You know when the hearing aid is in your ear properly because the wire that comes down from the hearing aid to your ear is touching your ear all the way down.

How to recharge your hearing aids

This is only for the rechargeable Phonak hearing aids. As soon as you put the hearing aids in the charger it will turn them off and start charging them. You will also notice that the light starts to flash red, orange or green. A 30 min charge will give you 6 hours use, 2 hours charge is fully charged (light flashes green) and will give you 24 hours use. When you take them out of the charger then they will turn on automatically.

How to change your battery

Hearing aids use a special type of battery called a zinc and air battery. These batteries only last for 4-7 days when in a hearing aid. When you put the battery in the hearing aid you have to take off a small sticker on the flat part of the battery, this allows air to get in the battery and start the reactions in the battery that generate the power.

How to turn your hearing aid on/off (non-rechargeable)

This video shows you how to turn your hearing aids on/off for non-rechargeable hearing aids. It is simply done by opening or closing the battery draw. The battery draw is at the bottom of the hearing aid and is where you place the battery.

How to change the Cerustop filter

These filters are for Belong (B) and older hearing aids only. Filters stop the wax in your ear getting into the hearing aid. The part that goes into your ear is the speaker unit (receiver), this is where the sound comes out of the hearing aid and into your ear. This receiver has a dome (rubber grommet) on the end to keep it in place in your ear.

How to change the CeruShield filter

These filters are for Marvel (M) hearing aids only. Filters stop the wax in your ear getting into the hearing aid. The part that goes into your ear is the speaker unit (receiver), this is where the sound comes out of the hearing aid and into your ear. This receiver has a dome (rubber grommet) on the end to keep it in place in your ear.

Need replacing every 6 months at least.

How to change the Dome (Rubber Grommet)

Domes are the rubber grommets that it on the end (receiver) of the hearing aid. It is the Dome that goes in your ear when connected to the hearing aid. Over a period of time this can start to tear, this tearing indicates it needs replacing.

How to clean your hearing aid

Cleaning your hearing aids is an important thing to do daily. This is usually best done at night when you take the hearing aids out. It can prolong the life of your hearing aid and help keep it operating at its optimum.

How to download the Myphonak App

This video shows you how to download the myPhonak App. For iPhones, ensure you go to the App Store, and for Android, ensure you download the app from Google Play Store.

How to pair your Marvel hearing aids with Android phone

Your Marvel (M) hearing aids can take phone calls, play music and video calls all directly from your phone but first you need to pair the hearing aids with your phone. First you need to pair them in the bluetooth menu, then you need to download the MyPhonak app to use the remote control features.

How to pair your Marvel hearing aids with Apple Iphone

Elaine Cooper

19:23 16 Nov 23

Excellent service, highly recommend Judy, lovely lady who explained the whole procedure and made me feel at ease. Will definitely use the service again and recommend to friends

Roger Boyd

10:14 16 Nov 23

Saw Nurse Judy at Radbrook Green Surgery Shrewsbury - had a pleasant chat and she then removed the wax from both ears.Excellent service, and one less thing to worry about.

Adam Friday

18:31 14 Nov 23

I had ear wax removed in Wolverhampton WV1 today. Margaret did an excellent job. I had a closed right ear, but now it's open again. Inter Hearing and Margaret are highly recommended. B.W.

Lisa Mizen

18:00 10 Nov 23

Called for appointment which was given withing 3 days. Quick appointment and no pain or discomfort.

sonya staton

10:19 09 Nov 23

Pleasant and friendly service from Judy, who also answered a few queries I had. Happy to return to the practice & Judy whenever it becomes necessary.

Leo Field

15:53 03 Nov 23

Such a pleasant experience with Nicki, I had a wax build up of around 2 or so years where everything sounded quiet and muffled, Nicki did such a good job with the microsuction and managed to get all the solid wax out my ear. I can hear so much better now, really chuffed!

Linda Tipton

05:11 26 Oct 23

excellent very pleased with my visit to inter hearing on tuesday .brilliant service would highly recommend it 5 stars for gentle judy.

Ronald Jenks

07:28 20 Oct 23

I had my ears cleaned without any discomfort what so ever. My ears were cleaned by Judy Lloyd, she is absolutely brilliant, very friendly and professional.

Winston Luna

15:18 16 Oct 23

Absolutely amazing experience! I can finally hear again! After having a really bad experience elsewhere, I was put off and didn't think anything would work, but Judy has resorted my faith and my hearing.. Massive thank you to 'gentle Judy' she really lives up to her nickname. Don't hesitate to book in, great value for money and I didn't feel a thing! Many Thanks, Chloe

michael platt

13:20 13 Oct 23

I had my consultation with Judy on Wednesday and I am very happy! After suffering from earache for several weeks and being on antibiotics it calmed down enough for me to be able to see Judy on recommendation from my GP, she cleared some old contamination from the offending ear and it has been a massive relief to know the horrible pain probably won't be returning again. well worth the money!

Hazel roberts

10:58 12 Oct 23

I was very pleasantly surprised at the location. I was seen on time by a lovely lady, Judy, who proceeded to clear my ears using micro suction. It only took a few minutes with no unpleasantness. At £65 for both ears I thought this was quite reasonable in comparison to some places.Will be going again in twelve months!I would thoroughly recommend this to anyone who has any trouble with their ears.

Richard Leddington

09:36 12 Oct 23

Excellent friendly service from Judy at Shrewsbury Surgery.

Laura Mccarthy

23:06 05 Oct 23

I can’t recommend Judy highly enough. I was very anxious prior to my appointment but Judy immediately put me at ease. She was kind and gentle the whole way through and made the whole experience very pleasant. Judy is very knowledgeable and gave me lots of great advice. I am already recommending Judy to friends and family and will be booking again in the near future. Thank you Judy!

Abigail Klapwijk

13:54 05 Oct 23

Highly recommend Judy at Interhearing. The service was painless and efficient. Most of all Judy took the time to talk you through the process and was very reassuring.

Derek Dagnall

15:05 03 Oct 23

Efficient , friendly service. Once wax removed I had my hearing back. I will use service again when needed.

Jenna Robinson

19:28 28 Sep 23

Judy was lovely and made me feel really at ease during my appointment. Thank you.

Sarah Healey

13:49 28 Sep 23

I can see where Gentle Judy got her nickname!She was so careful and made the experience painless.Nice to actually be able to hear again.Highly recommended

Dot Wilson

13:56 25 Sep 23

The lady who cleared my ears was professional, friendly and gave me some good advice. I'd definitely recommend Interhearing to my friends

Russ Harris

16:34 23 Sep 23

Can’t recommend the service highly enough . Judy is so professional and soon sorted my ears out and gave great advice going forward.

Nicholas Davies

14:59 17 Sep 23

Excellent service, very helpful and friendly.

Hazel Parker

11:46 13 Sep 23

Great service! Painless and instant.

Janet Pascall

14:07 11 Sep 23

Painless, quick and effective removal of ear wax. Friendly and proficient Nurse who made me feel very comfortable and at ease. Thank you so much!

Mat Adams

11:09 11 Sep 23

Nicki was very professional & helpful , she took her time removing the wax in the right ear which was particularly built up. Her calm manner was also very welcome. Excellent service

Graham Bradbury

16:58 31 Aug 23

An excellent professional service with a great deal of care & consideration. A far better service than leading high street chains. Judy was clearly very experienced.

Chas Watkin

19:50 30 Aug 23

It is no surprise that Interhearing at Radbrook has a full list of five star reviews. I’d used another business in Shrewsbury with very poor results but then my wife went to see Judy at Interhearing in Radbrook. She was full of praise for the care she’d received from Judy. I booked an appointment and - wow - what a difference. Fabulous.

Liz Wilson

05:34 12 Jul 23

Judy was very friendly and professional, wax removed with minimal fuss. Time spent giving advice on how to manage issues arising from Hay-fever. This was my 2nd time using inter-hearing and I would thoroughly recommend.

Helen

15:17 08 Jul 23

I went to have my ear wax removed and was so impressed that I then took my Mother too. My Mum was very happy with the service and said Judy was very kind and patient, we would recommend.

Helen T

12:45 06 Jul 23

Thank you, Judy for your kind gentle and expert service.I had suffered from vertigo for several days and was beginning to feel quite poorly, but after 20 minutes I felt transformed and really well. I had not realised how my hearing had deteriorated until I got in my car after the appointment and needed to turn the radio down!

Elizabeth Dackevych

14:01 25 Jun 23

Great service from Mr Beharell. Very pleased with my new hearing aids. I can distinguish some song lyrics for the first time ever, and a joy to hear the early morning chorus again! Thank you so much.

Rebecca Barker

19:13 19 Jun 23

Judy was brilliant! An emergency appointment as I was due to fly off on holiday the next day. Such a relief to get both ears unblocked. Very professional, efficient and so reassuring. Thank you

Robert Crout

09:24 25 May 23

Absolutely excellent, Judy (Nurse) was informative and cleared up a few myths as to the best way to look after ones hearing. The "vacuum system" was so much more comfortable too.I am definitely a convert. Thanks.

Kelvin Brewster

11:12 18 May 23

I needed to have wax removed at very short notice, due to having to play oboe in a concert on the Saturday night. Judy, at Interhearing in Shrewsbury created an extra appointment for me at the end of the day on the Wednesday. She explained a lot to me about the treatment and what to do going forward, was extremely gentle and very pleasant in her approach. A true professional.Thank you for returning my hearing to normal!

joyce clark

19:01 17 May 23

Interhearing offers a first class service for ear wax removal at a reasonable price. Their staff are fully trained ENT nurses who are very professional and who put you at ease explaining what is happening throughout the treatment. I have no hesitation in recommending Interhearing for ear wax removal.

Robert Schofield

10:02 04 May 23

A very quick and efficient booking system with a very friendly team.Jane, who did the ear wax removal was brilliant, reassured me all the way through the process and gave me lots of advice. When comparing the service provided by Jane to another company she was miles ahead!Thanks

David Stephens

12:26 07 Apr 23

Judy carried out my ear wax removal on 22/03/23 in a highly professional manner. She made me feel very much at ease and described the procedure (and its benefits) fully in advance. Friendly, approachable and highly efficient and knowledgeable on all ear wax management and procedures. Highly recommended!

martin holmes

19:16 29 Mar 23

The service that I received from Interhearing was first class. The Nurse was both friendly & very helpful and was knowledgeable and professional. The team ensured that my details were dispatched quickly to my G.P. My ears feel comfortable again & I can hear clearly.

Alan MABBETT

08:19 31 Jan 23

The best solution in Shrewsbury. We were given an appointment almost immediately. Spotless premises, extremely friendly and professional staff.The care taken by Julie was above and beyond. We were carefully advised and informed throughout the process.With aftercare advice we’d never experienced before.Procedure was quick, clean, painless and 100% effective. I can’t recommend inter hearing highly enough.

sarah spencer jones

17:58 30 Dec 22

My little girl who is 5 yrs, has been suffering with wax in her ears, she was on the nhs waiting list but this was a 2 year wait unfortunately.We decided to Google and interhearing came up, I sent an email I was pleasantly surprised how promptly my email was dealt with, I had a telephone call, spoke to to the nurse and decided to proceed with an appointment. At the appointment Juile was amazing with my daughter kind, utterly brilliant in every way. My daughter felt and ease and the whole procedure was stress free. I would highly recommend this service/company to anyone, could not fault them one bit, from the response to the email, phone call, ladies on reception just brilliant. Go get your appointment booked xx👍👍👍

Matt Lee

21:31 08 Dec 22

I had a great experience this afternoon with InterHearing. I only made the appointment this afteroon and was expecting to have to wait several days or even weeks but I was able to choose from a range of same day appointments. Niki was friendly, polite and seemed highly capable and did a great job removing a build up of wax from my ears. Thank you.

Peta Beaumont

09:00 22 Nov 22

I had blocked ears! It was causing me distress because I couldn't hear well. I'm a musician. I tried to clear them using otex, as recommended by the chemist. Judy at InterHearing was brilliant, she painlessly removed the build up of wax from both ears. When she found that I needed another appointment, she offered for me to wait until the next patient had been seen and then cleared my other ear. This saved me another 60 mile round trip! I still got to work on time. What a lovely service with Judy who is very skillful, kind, enthusiastic and so helpful.

Dave Wigley

12:46 13 Oct 22

Fantastic service from start to finish. From Sue in customer service who helped sort my appointment in what was a busy week for me, to Julie and Niki at the Madeley clinic who carried out the treatment.Very impressed with all aspects of this process.

Caroline Ore

07:47 04 Oct 22

Third visit to Interhearing, excellent service. Julie is lovely and I'm always happy to be able to hear properly afterwards! Can't recommend them highly enough and so much better than the old fashioned syringing!!!

Jack Rogers

20:18 20 Apr 22

I have seen Judy twice now for ear syringing and on both occasions she has been nothing short of amazing- such a lovely, knowledgeable and caring individual who goes the extra mile to provide an incredible service. I look forward to seeing her again next year- thank you Judy for your help!

Jane Wassell

06:35 07 Apr 22

Went to Shrewsbury to have micro suction on right ear was blocked and after second attempt of going Judy the lady who did the procedure was absolutely fabulous. I can hear properly now . She was caring kind explained everything.

Carol Porter

12:56 02 Apr 22

Thank you Judy for a comfortable procedure and for explaining all the procedures before starting the examination. The most amazing thing - I can hear again after four weeks of almost total deafness due to ear wax build up.

Carole Lee

12:20 02 Apr 22

Excellent, friendly and professional service. Painless and amazing hearing improvement.

glyn evans

09:52 14 Feb 22

Excellent service. Thorough and painless - huge chunk of wax removed! It makes such a difference - highly recommended. 'Gentle Judy' certainly lived up to her name!

Duncan Stoddart

15:49 17 Jan 22

I cannot fault the particular treatment and attention I received from Interhearing's audiologist Judy Lloyd. In every way professional, clear, transparent and caring. I also found the booking process by phone very professional and clear. Thank you very much.

Ian Pearce

21:11 23 Dec 21

Appointment 1200. Met Judy right on time.Into consulting room. Procedure explained using a diagram.Procedure expertly carried out on both ears painlessly.Judy then answered a few enquires I had.Left surgery 12.15. Excellent service. Far superior to syringing.

Jackie Tweddle

10:50 17 Dec 21

Judy was brilliant! Very reassuring and explained the whole process very clearly. She was very quick and very gentle. I would thoroughly recommend her if you are considering having this procedure done. Very many thanks.

Sarah Johnson

06:44 10 Dec 21

I was lucky enough to book and be seen within two days, by the wonderful Judy - friendly, genuine, and highly professional, both during the short procedure, and when detailing the aftercare that I needed. After weeks of tilting my head to one side and then the other, Otex dripping down my neck, hoping for a bit of relief, I couldn't believe the difference that this treatment makes, literally within just a few minutes. I'm delighted to recommend this process, and Judy too, without reservation.

Dr John Neal

08:30 27 Nov 21

Prompt and easy booking service with very knowledgeable and courteous staff who went out of their way to find an appointment for my son.The procedure was carried out in a very caring way at the Shrewsbury centre at Radbrook Green by Judy. She was both professional and highly skilled in carrying out this simple process.Thank you, JDN.

nigel kenyon

09:00 20 Nov 21

Very professional and efficient service from beginning to the end. The Audiologist explained the procedure it was painless and took about 30 minutes. I was very satisfied with the service I received and would highly recommend the company.

Dave H

14:48 18 Nov 21

This is a fantastic service, very friendly and professional. I would highly recommend visiting as you will be made to feel comfortable, and they talk you through everything every step of the way! I had both ears unblocked and it was absolutely painless. Thank you Judy!

Allan Dyer

12:49 14 Oct 21

Appointment arranged promptly by friendly and polite staff. Julie invited me in on time and carried out the wax removal treatment in a caring gentle manner and advised me how to reduce the formation of wax in the future. Thanks a lot Julie, my hearing has improved greatly, especially in my right ear. Will see you again in 6 months.

Georgina Burns

18:52 24 Sep 21

I received an appointment for just one week from my call; the suction procedure was quick and painless - much better than syringing. Judy got rid of a heavily impacted wax build-up, some of which was over a year old, and my hearing was immediately back to optimum level. I highly recommend this excellent service.

Sam Green

07:54 09 Sep 21

I lost a significant amount of hearing in my left ear after ear plugs triggered a buildup. Booked an appointment and Julie cleared it up in no time. No pain. Prompt, friendly service. Would highly recommend.

Judy Dolan

13:16 19 Aug 21

Fast, friendly and thoroughly professional and painless experience.Judy was a lovely, compassionate lady and I would highly recommend this business. Money well spent

Bob Donaldson

15:26 07 Jul 21

When I booked I wasn't sure whether my hearing had deteriorated or I had a build up of wax. Judy soon assured me it was wax! After a lot of squeaks and bangs, all perfectly tolerable, I emerged with my hearing back where it should be. My wife estimated it made a good 50% improvement. I shan't wait so long next time.

Joe Ayres

13:55 25 Feb 21

Absolutely wonderful service, very lovely nurse who did the procedure... I can hear so much clearer now. Thank you ever so much! When lockdown is so miserable, this is a huge gift to me!

Margaret Chapman

11:00 04 Feb 21

The appointment itself was a very positive experience . I was met in the waiting room and greeted in a welcoming way . All very covid safe. The treatment was carried out in a very friendly and professional manner and I would certainly use this service again .The reason for not giving a 5 star review is that I never received the email I was told I would get to give me details of the appointment even though I rang twice to ask about it .Admin letting the company down rather than the care givers .

David Manford

15:39 13 Jan 21

Efficient and friendly service. The experience of my ear wax removal by micro suction was comfortable and effective. As a musician, I have been receiving this treatment on a yearly basis at a reputable ear clinic in London. Due to the Covid crisis, I decided not to go to London for treatment and instead visit a local clinic. I am pleased to say that my visit to Interhearing was a worthwhile decision and highly recommended.

Philippa Ebdon

11:36 08 Jan 21

Excellent service and good communication from the time of booking to the actual procedure. Friendly, efficient and very professional at all levels. Would highly recommend.

Rod Spriggs

11:28 15 Dec 20

After weeks with blocked ears, I attended Interhearing at Radbrook Green, Shrewsbury. I was met at the door by Judy Lloyd and shown in. What a breath of fresh air she is. After a few simple questions, the procedure was over in no time. Both my ears were clear and felt better than they had for a long time. Judy is very professional and caring, and throughout my time with her, a smile was on her face. She’s a credit to Interhearing, and I will have no hesitation in going to her for treatment again.

Nick Dann

17:48 09 Dec 20

I had painful compacted earwax ,caused by hearing aid use. I tried all the usual remedies to no avail. Julie at the Shrewsbury surgery put me at ease, and talked me through the procedure. It was such a relief to be pain free, and able to hear clearly again. highly recommended

hazel farrelly

23:58 27 Nov 20

I cannot tell you how wonderful it was today. I had a build up of wax and an absolute fear of water in my ears, and it was dealt with by suction in roughly two minutes! Kind, friendly, empathetic nurse (wish I'd got her name) and whilst I'm not a millionaire, that was the best £65 I could have spent! I will recommend to everyone and if I ever need help wouldn't hesitate in booking here. Thank you!

Barbara

22:46 20 Nov 20

Easy booking process. Sent an email at the weekend and had a call on Monday morning to book an appointment for a week's time. Parking available immediately outside clinic. Julie at the Shrewsbury clinic was very friendly and professional. I didn't feel a thing and could hear again. Can't believe l was walking round for over two years deaf in one ear. Now, l will know how to deal with the problem in the future. Brilliant. Thanks Julie.

Rob Leckey

12:18 17 Nov 20

My medical practice recommended this service as they no longer provide treatment.I found the service very professional and supportive and came away pleased with the results.I would certainly recommend it and will have no qualms about using it again.

thomas rigby

13:14 05 Nov 20

No long wait for appointment, attended to promptly. Micro suction was painless and my hearing is now greatly improved. No complaints at all.

Les Jones

10:11 16 Oct 20

This was my first experience of micro suctioning. Was given an appointment at Warrington Jubilee Hub on the day after my inquiry. Everything went to plan. The wax was removed within a few minutes,painlessly and quickly. The nurse (Jo Jo) was very helpful,charming, and efficient,and professional. I’ve no hesitation in recommending this procedure/service. I suffer from Tinnitus and was worried about adverse effects.....there were none at all and Jo Jo took great care. Excellent....thank you!

jack richards

12:06 05 Sep 20

Santosh was brilliant, cheers

Phonak Instructions

How to fit your Phonak Audéo hearing aid

How to recharge your hearing aids

How to change your battery

How to turn your hearing aid on/off (non-rechargeable)

How to change the Cerustop filter

How to change the CeruShield filter

How to change the Dome (Rubber Grommet)

How to clean your hearing aid

How to download the Myphonak App

How to pair your Marvel hearing aids with Android phone

How to pair your Marvel hearing aids with Apple Iphone

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